Their profile shows a name, a Bitmoji and nothing else.
The usual unlock guide would point you to Snapchat's appeal page at this point.

The camera screen is all you can see of their Snapchat for now.
You type their username once and Snapunlock begins loading.
The username is the one thing it asks for.
Best Friends and the people they snap open first.
Best Friends shows who they talk to most, and the second row shows who they are snapping.
My Eyes Only and the snap score round out the list.
My Eyes Only is where saved snaps sit behind a passcode.
